_edited.png)
About Us
Using advanced AI and computer vision, we transform existing camera feeds into actionable insights across customer behaviour, employee behaviour, operations monitoring, and security monitoring.
No new cameras. No constant monitoring. Just clear, data-driven visibility.
What we do
Retail environments are dynamic, fast-moving, and complex. Traditional CCTV records what happened.
MyVideoAnalytics tells you what is happening, and when to act.
We add an intelligent analytics layer on top of existing video infrastructure, enabling retailers to:
-
See customer flow and wait times
-
Understand staff presence and behaviour
-
Monitor operational conditions continuously
-
Detect security events with far fewer false alarms
All through one unified platform.
How It Works
From Passive Video to Intelligent Insight
MyVideoAnalytics uses an AI-powered processing layer that connects to most existing CCTV and IP camera systems.
This intelligence layer:
-
Uses computer vision to detect people, objects, movement, and behaviour
-
Interprets activity in context, not just motion
-
Processes video continuously, 24/7
-
Operates even when internet connectivity is unavailable
-
Sends alerts and snapshots using minimal bandwidth
Instead of watching footage, teams receive real-time insights and alerts when predefined conditions are met.
A Single Intelligence Platform. Four Areas of Value.
The same AI foundation powers all MyVideoAnalytics capabilities; ensuring consistent, accurate insight across every part of the store.
Customer
Understand how customers move, wait, and interact inside your store.
Key insights include:
-
Customer entry and exit counts
-
Queue and waiting counts at service points, displays, and menu boards
-
Average wait times and dwell time by zone
Real-time alerts for:
-
Excessive queue lengths
-
Long customer wait times
-
Unattended customers
-
Customers leaving without being served
Business impact:
Improve customer experience, reduce abandonment, and optimise staffing decisions based on real behaviour, not guesswork.
Employee
Gain objective visibility into staff presence and behaviour across operational zones.
Key insights include:
-
Staff counts by zone (welcome, service, operations, back-of-house)
-
Time-based staffing patterns aligned to peak periods
Real-time alerts for:
-
Understaffed service areas
-
Missing staff during peak trading times
-
Non-compliant behaviour such as mobile phone usage on duty
Business impact:
Deliver consistent service, improve labour efficiency, and ensure standards are met, without intrusive supervision.
Operations
Continuously monitor operational conditions and workflow efficiency.
Key insights include:
-
Occupancy counts in defined operational areas
-
Monitoring of pickup and delivery zones
-
Crowd and congestion detection
Real-time alerts for:
-
Operational thresholds being exceeded
-
Overcrowding in pickup or delivery areas
-
Conditions requiring manual review, supported by visual snapshots
Business impact:
Improve flow, reduce bottlenecks, and respond faster to operational issues as they arise.
Security
Enhance security using intelligent, context-aware detection, not motion-based alarms.
Key insights include:
-
After-hours movement detection
-
Entry and exit monitoring in restricted internal zones
-
External perimeter activity detection
Real-time alerts for:
-
Unauthorised access
-
Suspicious movement patterns
-
Verified events with visual confirmation
Business impact:
Reduce false alarms, improve response times, and strengthen overall store safety.
Common Questions Answered
Why MyVideoAnalytics?
-
Works with existing camera infrastructure
-
Real-time and historical insight
-
Always-on intelligence
-
Low bandwidth, low maintenance
-
Scalable from single stores to national networks
-
Built for retail, QSR, and multi-site operations
Unified Alerts & Event Management
All events across customers, employees, operations, and security are managed through a single event layer.
-
Real-time alerts via desktop and mobile
-
Visual snapshots for immediate context
-
Configurable thresholds, zones, and schedules
-
Centralised visibility across multiple stores
The right information reaches the right people, instantly.
Contact Us
Let's Connect Today
Have a question or need assistance? Reach out to us for personalized support.